EXCLUSIVE: ABI plots mental health standards for insurers

The Association of British Insurers (ABI) is working on a framework of measurable insurer standards to improve underwriting standards for those impacted by mental health issues. The industry body is collaborating with charities, industry stakeholders and advisers to develop good practice and improve customer outcomes for customers across protection, health and travel insurance. Based on five key areas, the standards will be measurable but adherence will allow tailoring to reflect the need to continue to support the different specific risk appetite of each insurer, the ABI told COVER. ...