British Friendly pays 94.7% of 2018 claims

Annual average of 96.2% since 2005

Adam Saville
clock • 2 min read

Orthopaedic, viral illness/respiratory and mental health recorded as top three reasons

Income protection mutual British Friendly has announced that it paid 94.7% of all claims in 2018, with 44% of them going out due to orthopaedic reasons (MSK). After MSK, viral illness/respiratory was the next most common reason for a claim (17%), followed by psychiatric (11%). Cardiovascular, digestive and neurological all accounted for 5% of the overall paid claims figure. Of the declined claims, 1.3% were for non-disclosure and 4% were for not meeting the definition for incapacity. Since 2005, when British Friendly began recording its claims data, the mutual has paid an annual av...

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