British Friendly rolls out Immediate Support Payment

Adam Saville
clock • 2 min read

Claims paid on average 28 days earlier and faster using DocuSign e-forms

Income protection mutual British Friendly Society has confirmed the full-time integration of its Immediate Support Payment (ISP) initiative following a six-month trial. ISPs allow British Friendly to start making claim payments at end of deferred period whether supporting evidence has been received or not, allowing customers to receive immediate financial support while claims process is ongoing. During the six-month trial, the initiative saw British Friendly pay out nearly £10,000 in ISPs and its members receive payments on average 28 days earlier than usual - £425 was the average pay...

To continue reading this article...

Join Cover

  • Unlimited access to real-time news, key trend analysis and industry insights.
  • Stay on top of the latest developments around health and wellbeing, diversity and inclusion and the cost of living crisis.
  • Receive breaking news stories straight to your inbox in the daily newsletter.
  • Members only access to monthly programme 'The COVER Review'
  • Be the first to hear about our CPD accredited events and awards programmes.

Join now


Already a Cover member?


More on Adviser / Broking

SimplyBiz launches online adviser academy for members

SimplyBiz launches online adviser academy for members

Partnership with Competent Adviser

Jaskeet Briah
clock 21 February 2024 • 1 min read
BIBA releases ESG policy

BIBA releases ESG policy

Focus on transparency and accountability

Cameron Roberts
clock 19 February 2024 • 2 min read
Rebroking protection under Consumer Duty

Rebroking protection under Consumer Duty

An extension of the advice process

Tony Müdd
clock 19 February 2024 • 3 min read