Counselling improved mental health of 92% of EAP users

Of the 70% of employees who called LifeWorks (via Unum) with mental health problems last year, 92% of them reported that their condition improved as a result, company data has revealed. Employee benefits provider Unum's first ever publication of its user records also indicated that of the 12,610 callers to its LifeWorks service in the space of a year, 60% of the 70% encountering mental health problems were offered counselling and 97% were offered an initial appointment within five days. A total of 17,335 counselling sessions were provided between 1 December 2016 and 30 November 2017 b...