Scottish Widows

Christine Husbands, Melissa Collett and Johnny Timpson discuss meeting the care needs of vulnerable customers on Thursday 18 October

Peter Selby will join adviser firm as managing director of retail advice

ABI makes statement on consumer panel findings while key protection figures welcome call for Universal Credit means-testing exemption

Financial protection technical & industry affairs manager of Scottish Widows on improving access to insurance

Price comparison tool switches from insurer questionnaire format to customized style with 'catch-all questions' to reduce sales time

'Landmark' decision to overturn government's refusal of bereavement payment to Siobhan McLaughlin will have 'significant implications' for advisers

Siobhan McLaughlin denied both a lump sum of £2,000 bereavement payment, as well as £118-a-week widowed parent allowance

Scottish Widows' Johnny Timpson reviews the 35 years since critical illness cover was introduced

Gary Burchett, protection director at Scottish Widows, on heart disease and the 35th anniversary of critical illness cover

The official eBook for this year's COVER Customer Care Awards is available now to download