CII's Melissa Collett, Johnny Timpson of Scottish Widows and RedArc's Christine Husbands discuss meeting the needs of vulnerable customers with COVER editor
Yesterday, we broadcasted a live webinar entitled ‘Value-added services: meeting the needs of vulnerable customers'. COVER readers who missed out - or want to watch again - can view it here. The discussion was chaired by COVER editor, Adam Saville, and guests included Melissa Collett, professional standards director for Chartered Insurance Institute (CII), Johnny Timpson, financial protection technical & industry affairs manager at Scottish Widows and RedArc managing director Christine Husbands. Focusing on care services provided by protection policies, the webinar explored the iss...
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