Every type of insurance covered by the Financial Ombudsman Service (FOS) has since significant increases in complaints. Melissa Collett discusses how fixation on price is leading to 'cover with a lot of holes in it'...
The Financial Ombudsman Service has just published its Annual Review this week, and as usual there's a wealth of data to pore over and analyse. It's no surprise to see that, as the percentage of complaints about PPI falls this year from 86% to 82%, the number of complaints about non-PPI insurance goes up from 14% to 18%. But it's not just the fall in PPI complaints bumping up the numbers. The shocking news is that insurance complaints have shot up all round: for instance, the number of travel insurance complaints has jumped by 41%, private medical insurance has increased by 31%, an...
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