Looking under the bonnet of claims stats

There's been much discussion in the protection industry recently around the value of the publication of claims statistics. In fact, some people wish it had never happened. So, it was good that many people, from advisers, journalists and some of the more forward-thinking insurers, have made it clear that disclosure of how many claims are paid out is absolutely the right thing to do. At the recent LifeSearch awards Tom Baigrie reinforced the importance of transparency around claims. In fact, he went so far to remind everyone that the claim is our core product. Well said Tom. Paying c...