OneFamily has partnered with iPipeline to launch a digital platform that will support the mutual as part of a wider expansion project within the company.
This technology investment will offer customers complete control and easier access to their finances, OneFamily said. The partnership will overhaul OneFamily's multiple existing platforms, which serve nearly two million customers. The first wave of this digitisation programme has seen over one million customers migrate to a singular, self-service platform. Graham O'Sullivan, chief information officer at OneFamily, said that customer satisfaction is at the heart of business, and this new platform means that customers can access its products instantly at their own convenien...
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