First Aviva UK claims report shows 96% claims accepted across all lines

Aviva paid out more than £3.6bn worth of claims in the UK - 96% were accepted - across individual and commercial lines in 2017. The report follows news earlier in the year that the insurer paid 97.2% of protection claims last year.  Almost one million claims were accepted (961,973) across motor, home, travel, protection, health and commercial business insurance. The report also outlines the most common reasons why claims were not paid, alongside case studies from customers and frontline employees. "Misconceptions that insurance does not pay out when it is needed or that it is un...