Zurich's half year results showed 91% of critical illness claims were paid out.
Zurich has announced changes to its protection proposition in an aim to speed up processes.
Zurich UK Life is to restructure the business into a three-pronged proposition, with one unit to cater for all pre-retail distribution review (RDR) business and products.
A third have been insuring home contents over their lives, Zurich has reported.
Zurich plans to make 90 redundancies from its UK life business as part of cost cutting measures in light of the challenging economic environment.
One in three have been embellishing insurance applications in the hope of cheaper premiums, Zurich has said.
Insurer's ability to rapidly reprice protection products will be essential in the wake of the Gender Directive on 21 December, Zurich has said.
Pink has appointed Zurich Financial Services to its network protection panel, joining existing panel members Aviva, LV=, Pru Protect and Bright Grey.
The private medical insurance (PMI) market's two biggest players have seen a rise in the number of complaints escalated to the Financial Ombudsman Service (FOS).