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The dominance of mis-selling claims about protection products remains an issue for the industry, the Financial Ombudsman's Melissa Collett has warned.

Demand for Mortgage Payment Protection Insurance is still dwindling, but a new philosophy on debt waiver products could rejuvenate the market. Fiona Murphy reports.

Considering income protection in the context of state benefits is not a one-size‑fits-all affair. Steve Payne investigates.

According to a recent poll from EDM Group, one-third of people claim to have switched insurers in the past two years because of poor service. In your view, how can insurers improve customer service?

I am a group risk consultant. GRID has published industry claim statistics that show the types and amounts of claim, as well as showing group risk claim payout rates for the first time. Can I use these with my corporate clients? If so, how, and what kind...

As one of the organisers of the new Seven Families initiative, Roy McLoughlin's mission statement is clear: he wants to raise the profile of income protection. He tells Paul Robertson about IPTF's plans to get the word out.

Misconceptions about mental health are hampering the treatment of the subject by employers. Joy Reymond explains how they can improve their approach.

Individual critical illness saw a relentless pace of change last year. But has the industry gone far enough? Fiona Murphy investigates.

Perhaps more often thought of as a protection provider, Exeter Family Friendly is a major player in the PMI market with serious growth plans. Paul Robertson discusses the changing market with Mike O'Brien.

What should employers know to successfully run a group income protection scheme without running into legal problems? Paul Avis and Vanessa Cowling give their insights.