claims handlers

Charter UK has questioned the Financial Ombudsman Service review that has rejected calls for claims management companies to pay a fee for submitting bogus cases.

Aviva is piloting paperless critical illness(CI) claims processing.

CMCs

Simplyhealth has taken over National Friendly's PMI claims administration.

Reservations over the introduction of open referrals in the private healthcare market can be allayed through greater medical expertise in the health insurance claims process a Healix Health Services has said.

The payment protection insurance (PPI) mis-selling scandal has cost financial services £1.375bn so far this year, according to FSA payout figures.

Although efficient claims management remains a key driver for customer satisfaction, less than one-fifth of insurers are investing in technologies to improve their customer interaction.

Advisers have criticised the Ministry of Justice (MoJ) for failing to protect firms from invalid mis-selling cases levelled by claims management companies (CMCs).

Claims have been seen as the Cinderella of the protection world. But as Karin Lloyd points out, that is about to change

The Investment and Life Assurance Group (ILAG) has warned that increased publishing of decisions made by the Financial Ombudsman Service (FOS) could be a boon for claims management companies (CMCs).