What are the COVER Customer Care Awards judges looking out for this year?
Entries are open for the COVER Customer Care Awards 2019 and with the 1 March deadline fast approaching, we have put together a video exploring the art of writing a good awards submission. With some new categories for 2019, these awards offer us a chance to highlight the most impressive examples of industry best practice; where insurance providers, third party services and individuals have gone ‘above and beyond' to provide top quality service to policyholders. We hear from some of this year's...
Data for more than 6,000 employees
'Claims are being lost during processing'
‘Likely to appeal to clients with pre-existing conditions’
‘It would feel wrong to not be there when a customer needs help’