Regulation

A shadow minister has claimed the FSA's Treating Customers Fairly (TCF) initiative has failed to adequately protect consumers.

The Financial Services Consumer Panel (FSCP) said it is "unreasonable" to expect consumers to understand complex financial products and services.

Bupa has become the second insurer to give further clarity about its complaints levels, suggesting providers may want further details to be published by the Ombudsman to put figures into a wider context.

Greg Becker fears the RDR may worsen consumer detriment as fewer people seek advice.

The private medical insurance (PMI) market's two biggest players have seen a rise in the number of complaints escalated to the Financial Ombudsman Service (FOS).

Any move abroad by Prudential is "unlikely" to affect either PruProtect or PruHealth, COVER understands.

Which? has urged banks to streamline their payment protection insurance (PPI) claim process or risk exposing customers to claims management companies, after just a quarter of the promised amount of redress was paid out in 2011.

The strain of the payment protection insurance (PPI) mis-selling scandal shows no sign of slowing as figures from the FSA show redress payments surged to a new monthly high in December.

LV= has big plans for 2012. Paul Robertson interviews one of the industry's most prominent Welshmen, Mark Jones.

Phil Jeynes warns that removing components from simple products may mean weaker cover for clients.