Regulation

Technology provider 1st Exchange has called for the industry to use plain language to ensure product information is jargon free and more accessible to consumers.

The FSA has proposed changes to its complaints handling procedure as it reveals pure protection grievances continued to grow in the first half of the year.

Customer service, we are constantly told, is a prime way to differentiate between insurance providers.

Adviser networks had half of the complaints against them referred to Financial Ombudsman Service (FOS) upheld in the first six months of the year.

Retirement solutions should have the flexibility to provide both decent pensions and meet long-term care costs if necessary, the Association of Consulting Actuaries says.

The Financial Ombudsman Service (FOS) has revealed that consumers and businesses are digging their heels in over disputes forcing it to make a greater number of decisions.

The FSA has fined Zurich Insurance UK £2.27m for failing to prevent loss of customers' confidential information - the biggest fine levied on a single firm for data security failings.

Half of private medical and dental insurance complaints received by the Financial Ombudsman Service (FOS) have been upheld in the first quarter of the year.

Claims against life and pensions intermediaries fell by a quarter last year according to the Financial Services Compensation Scheme (FSCS).

The Government's proposed new regulatory structure is nothing more than a "cosmetic" exercise that will not make a grain of difference, Lansons director of regulatory consulting Richard Hobbs says.