Financial Ombudsman Service

Quarterly statistics from the Financial Ombudsman Service (FOS) has revealed a 10% drop in upheld complaints in private medical insurance (PMI) and dental insurance.

The way in which the insurance industry works is likely to see huge changes in the near future predicted a panel at the cover forum.

Around three-quarters of advisers have received false or manufactured accusations from Financial Ombudsman Service (FOS) complainants, an increase in 10% over three years.

The Financial Ombudsman (FOS) has published case studies of typical private medical insurance (PMI) and protection claims to illustrate the type of claims it has received.

The Financial Ombudsman Service (FOS) is failing to take all evidence into account when ruling on complaints against advisers, and is sometimes not giving reasons for its decisions, advisers have claimed.

A record year at Financial Ombudsman Service (FOS) saw 40,000 queries a week resulting in 512,167 new complaints during the past 12 months.

Richard Walsh considers what an assisted dying bill could mean for life insurance.

The Financial Ombudsman Service (FOS) has warned advisers that "ticking all the boxes from a compliance point of view" may not be enough to win in a complaint case.

FOS accused of mis-guided PPI predictions by trade body

The Association of Professional Financial Advisers (APFA) is preparing to challenge the Financial Ombudsman Service (FOS) this week over what it considers inconsistent case verdicts on advisers.