Advisers 'avoiding' Zurich due to long waits offline

Following ‘high volume of applications’

Adam Saville
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Advisers 'avoiding' Zurich due to long waits offline

Mail and telephone delays where additional underwriting is required

Advisers using the Zurich platform have been encountering service delivery delays and telephone waiting queues, COVER can reveal. "Up to two weeks to assess post, 30-60 minute wait times on phone," said one prominent protection adviser. "We are avoiding using due to it. Would imagine others are too. I believe they are trying to improve situation though." According to Zurich, since launching its platform in the autumn it has had a "fantastic response". "So much so that the high volume...

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