Protection Distributors Group announces 'PDG Claims Charter'

Protection Distributors Group, set up by advisers two years ago to improve the protection market for consumers, has announced LifeSearch's Emma Thomson will be its new chairperson along with a claims best practice charter for providers. Its new campaign, the ‘PDG Claims Charter', has been launched to improve outcomes for claimants. The charter recommends best practice for insurers by meeting a number of requirements. These include making a dedicated claims team available, with a phone-based process to manage claims supported by digital documentation to efficiently assess claims (paper...