Jonathan Burton is Chief Executive at award-winning health cash plan provider and non-profit making Friendly Society, Health Shield.
In 2011, Health Shield Friendly Society recorded just 136 formal complaints, with only 26 of those conceded.
Westfield Health has added Best Doctors expert second medical opinion service to its cash plan range.
Engage Mutual has launched a voluntary option of its one fund health cash plan to broaden its corporate offering.
NHS dental care information needs greater attention, Medicash has advised.
Medicash has introduced an employee assistance programme to its corporate paid cash plans.
Customers are failing to claim for complementary and alternative treatments on cashplans, elements they may have been impressed with at point of purchase.
Health cash plan provider Medicash increased its employer-paid policyholder numbers by almost 100% in 2011 but had a less successful year financially.
The Treasury is reluctant to introduce tax breaks for workplace funded healthcare because it fears employers do not value or utilise it correctly, the Work Foundation says.
All the videos from COVER's recent Cash Plans breakfast briefing. Just click on the links below to watch...