Customer service, we are constantly told, is a prime way to differentiate between insurance providers.
Adviser networks had half of the complaints against them referred to Financial Ombudsman Service (FOS) upheld in the first six months of the year.
The NHS in Scotland could charge patients for services if plans recommended by an influential adviser to the Scottish Parliament finance committee are implemented.
The UK protection market can be an insular pool. If you need a bigger picture you need a reinsurer, so Paul Robertson talks to Jules Constantinou
International PMI is a careful mix of local know-how, global scope and international presence. Karsten Steffgen outlines the details of a successful approach to IPMI
International private medical insurance has moved much more to the fore of many advisers minds in recent months. Teresa Rogers gives a primer for those considering entering this potentially lucrative market sector
For those considering the sector, Andy Couchman rounds up the main themes impacting IPMI over the past year and the one to come
International medical insurance provider ALC Health has formed a partnership with the Arab Orient Insurance Company to underwrite its worldwide health plan for companies and residents in the United Arab Emirates.
Last month's issue included a fascinating article on the concept of outsourcing disability benefits to the mutual insurance sector and an income replacement top-up which would be paid in addition to State Benefit (page 6 COVER Aug 2010).
Over half of UK adults are worried they won't be able to afford to look after their health into old age, according to a new report.