FOS

Advisers have not realised the impact the incoming Consumer Insurance Act will have when inputting medical information, a medical information provider has warned.

LifeSearch has highlighted the need to seek independent protection advice in a BBC Radio Scotland debate.

From a Financial Services Ombudsman update to panel discussions with interactive voting; this year's COVER forum programme has been finalised.

Charter UK has questioned the Financial Ombudsman Service review that has rejected calls for claims management companies to pay a fee for submitting bogus cases.

The Financial Ombudsman Service (FOS) has reported a more "entrenched" attitude by both consumers and businesses across the board in health insurance complaints.

Financial services firms will need the right systems in place in the move from a two-stage to a one-stage complaints handling process this week, Charter UK has warned.

CMCs

Complaints to the Financial Ombudsman Service about payment protection insurance increased year on year by 51%, and accounted for 60% of all new cases in 2011/2012.

The proportion of complaints referred to the Financial Ombudsman Service (FOS) relating to independent financial advisers (IFAs) is continuing to fall.

At a summit, a group has called for industry-wide standardization of the PPI claims process to fight "unscrupulous claims management firms," and simultaneously took a side swipe at government inaction.