Aviva

Bupa has become the second insurer to give further clarity about its complaints levels, suggesting providers may want further details to be published by the Ombudsman to put figures into a wider context.

The private medical insurance (PMI) market's two biggest players have seen a rise in the number of complaints escalated to the Financial Ombudsman Service (FOS).

Old traditions such as Sunday dinner and playing board games are still at the heart of family life, according to research from Aviva.

Aviva has launched an adviser-facing awareness campaign to help IFAs emotionally engage with clients and their families while approaching the subject of protection.

Sex is the only subject more taboo than finances for UK families as many find the conversations too awkward and uncomfortable, a new report has revealed.

Protection business in 2012 and 2013 will be affected by events this year and some fundamental changes to the way customers policies are priced into the next. Richard Verdin explains.

Medical insurance brokers have applauded moves by private medical insurance (PMI) providers to remove the limits on cancer coverage for many standard polices.

So, you haven't sold income protection to your clients. What's the worst that can happen? According to John Bridge, an awful lot...

Owain Thomas finds that, sometimes, driving a Ford Focus rather than an Aston Martin is a good thing

The increased use of integrated technology systems and social media will be vital to the development of IFA businesses post RDR, Aviva has warned.