Customers 'only read 15%' of insurance documents they receive

The insurer said on average insurance products come with "more than 25,000 words of explanation written in PhD level language." SunLife has found that if customers were every insurance policy we're sent in full, they would spend an entire month of their lives reading about insurance. The average reader should take between three and three and a half hours to understand the average life, health, home and travel insurance documents, in general customers are just actually spending 27 minutes reading through policy documents. The research also found:  • The average insurance product ...