Claims statistics: A reminder that the protection industry is not the sole preserve of insurers

clock • 2 min read

Alan Lakey defends the publication of claims statistics and argues that insurers should go much further.

There has been much recent talk concerning the release of claims statistics.  The word is that some insurers and reinsurers are looking to end the practice as they believe it causes more harm than good.   Such a viewpoint raises numerous questions that touch on transparency, reasonableness and, not least, ethicality. Some years back I heard an ABI spokesman arguing that critical illness claims stats were being used to denigrate the industry and the product.   His logic was that rather than focus on 75% claims paid the media zoomed in on the 25% not paid.  I considered this a specio...

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