Legal & General pays out £921m in individual protection claims

“High levels of deliberate misrepresentation”

Jaskeet Briah
clock • 2 min read

Legal & General (L&G) paid out £921 million across individual protection claims in 2023, up nearly 11% from £883m the previous year.

A total of 18,696 claims were paid across L&G's protection product offering, an increase of 5% year-on-year, with the top reasons for claims remaining unchanged as cancer came out on top for life insurance, critical illness and terminal illness cover. Specifically, claims with a combined value of over £765,000 were paid to customers who had previously considered cancelling. For life insurance, a total of £519m was paid across 13,007 individual claims, with 97% of claims paid. The primary reasons for life insurance claims were cancer (33%), heart-related (22%) and neurological issue...

To continue reading this article...

Join COVER for free

  • Unlimited access to real-time news, key trend analysis and industry insights.
  • Stay on top of the latest developments around health and wellbeing, diversity and inclusion and the cost of living crisis.
  • Receive breaking news stories straight to your inbox in the daily newsletter.
  • Members only access to monthly programme 'The COVER Review'
  • Be the first to hear about our CPD accredited events and awards programmes.

Join now

 

Already a Cover member?

Login

More on Individual Protection

Probate delays jump 65% for year-long cases

Probate delays jump 65% for year-long cases

Cases taking over six months rose 112%

Jaskeet Briah
clock 23 April 2024 • 2 min read
Six in 10 claims handlers want to develop technological skills

Six in 10 claims handlers want to develop technological skills

Sprout.ai research shows

Jaskeet Briah
clock 22 April 2024 • 3 min read
AFM members pay out £70m on IP claims in 2023

AFM members pay out £70m on IP claims in 2023

Claims for musculoskeletal continue to rise

Jaskeet Briah
clock 17 April 2024 • 2 min read