Consumer Duty

Pressure and workload are causing unrest

In line with Consumer Duty requirements

"Mental health remains a major issue"

2024 Manifesto

To build trust with clients

Product flexibility, accessibility and supporting advisers

Distribution, technology and underwriting

Provider service quality, claims timescales and Consumer Duty

"We still need to do more to reduce complexity in our industry"

"Protection advice more than ever has been budget driven"