Consumer Duty

Reputation was more important to women

“Protection remains an extremely important area for us as a network”

Proactive approach in identification and support

61% of advisers report having less time to advise clients

Many firms have already made “great progress”

An extension of the advice process

Firms can identify areas of improvement with the new tool

Questions about ongoing services in response to Consumer Duty

Firms can compare the value of products

Pressure and workload are causing unrest