"Certain individuals are more vulnerable to its effects than others"
“Brings to life what Consumer Duty is trying to achieve”
"Vulnerability is the foundation on which the Consumer Duty pillars are built"
“Sadly, the experience of many is that they are still passed from pillar to post”
“I’d spent two years trying to get a diagnosis for my foot problems”
“Access to insurance is vital”
“We’ve entered a new age of dependency on EAP services"