The critical illness template is broken - so start with the premise that any condition which results in an agreed outcome deserves to be paid
Forward-thinking healthcare insurers are transforming their business through robotic process automation (RPA) and cognitive technologies
COVER editor gets philosophical about life, death and protection advice
Does the importance of early intervention and effective rehabilitation during absence outweigh the financial benefits of group income protection?
Customers don't care about medical definitions, they just want to know they are covered
How can life insurance trust innovation can help secure consumer confidence in today's highly competitive landscape?
Early conversations about end-of-life care are crucial to ensure individuals living longer can make their own decisions, however right-to-die approaches vary all over the world
Advisers are the key to unlocking enhanced interaction with policyholders
Disabled women face unique challenges within the workplace but group insurance can provide specific benefits to meet their needs and attract their skills
Old Mutual Wealth's Paul Roberts explores how insurers can reinstate or continue cover following a critical illness claim
Difficult-to-diagnose critical illnesses such as lupus can take years to confirm and misdiagnosis is common. How can we as an industry help ensure claims are paid?
Digital tools help health insurers prevent and manage disease, cut costs and gain a competitive advantage
Telesales and misuse of bought data is damaging life insurance within the eyes of consumers. The industry must act before the FCA steps in...
People young and old are starting their own businesses, and many are faced with the first ever time they've had to consider their protection needs
To follow up his article outlining his experience as a victim of a stroke and CIC claimant, Steve Casey assesses the importance of seeking his own second medical opinion
AXA - Global Healthcare's Andy Edwards says focus on the needs of the individual is crucial when caring for IPMI cancer patients
What do lower provider numbers and fewer products really mean for income protection and advisers?
LV='s Justin Harper waxes lyrical about the virtues of income protection as a financial safety net for those facing mental health problems
In light of Mental Health Awareness Week, Canada Life's Paul Avis looks into how EAPs and EIS via group income protection policies are providing an answer
COVER editor Adam Saville explores what progress the life, protection and PMI industry has made with regards to supporting mental health
Ahead of our Customer Care Conference on 18 May, RedArc's Christine Husbands breaks down what value-added support services can look like to various people
With a BEIS consultation ongoing, GRiD's Katharine Moxham issues a rallying call for group income protection
Medix Global's CEO outlines what PMI insurers need to do in order to keep up with the rapidly changing health industry
Surely paper-based GP reporting can't work post GDPR? Munich Re's Vicki Livingstone looks at how next month's regulation change can fuel new technologies and how insurers can improve interactions with GPs