Publishing paid claims stats, customer care and using personal stories
What’s behind the rises in deaths of under-65s?
Policyholders nominate beneficiaries of a death benefit at application stage without the need for probate or a trust in place
In her second of two articles, Ruth Gilbert argues a combined industry effort would improve pay-out times for life cover claimants
Failures in the trusts solution are damaging consumer trust in protection, writes Ruth Gilbert