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'Going digital needn’t be painful, but it is necessary'
Used by HSBC Life, Aviva and Lloyds Banking Group
The proportion of households which in the event of losing their income from sickness or unemployment would rely on income protection have fallen by a quarter to 9% in two years, according to research.
An industry sea change towards less underwriting is not necessarily the best way to improve the customer ‘journey' or increase sales, writes Andrew Gething.