And 94% for critical illness
Membership up 12%
Claims, signposting and duty of care
‘Transparency – not overall figure – most important’
Annual average of 96.2% since 2005
2% increase on 2017
Friendly society’s 2017 results announced
'Closed book insurers should publish their claims stats'
'A small number of people lie on their insurance applications'
Nearly £56m paid to just over 700 women diagnosed with breast cancer in the last 10 years
Breast cancer sufferer, Carole Scott, says her critical illness policy has provided 'peace of mind' and helped her cope at a time when she 'couldn't think or function'
Most life insurance providers publish their claim stats. While this is a step forward, we need to do more, says MorganAsh's managing director
Nearly half of income protection claims for mental health
Website offers hub for policy documents, personal details updates and treatment pre-authorisation
Only 8% of UK people believe providers pay out more than 90% of protection claims, suggests research
Survey finds 20% reduction in declined claims in a decade
98% claims paid by mutual for first half of 2018
Rehabilitation helped 40% of those who returned to work
Peace of Mind service will provide nurses for crisis support and to handle claims for policyholders
Insurer calls on insurance industry to 'comprehensively publish information'
Rehabilitation and health support plus claims information for employers and employees
Additional flexibility in the event of claim and improved pricing for all occupation classes for income protection
Old Mutual Wealth's Paul Roberts explores how insurers can reinstate or continue cover following a critical illness claim