Tom Baigrie: Transparency is key

Todays' protection market is utterly changed from the one which my business joined in 1998. There isn't one thing about it that hasn't improved, and many things that have improved beyond recognition. One of the latter is the way claims are talked about and more importantly settled by our insurers. When a group of us started agitating more than a decade ago for insurers to publish their claims-paid rates, we met a wall of objections as to why it could not be done fairly, and why it wouldn't make any difference anyway. But we prevailed and as ever transparency has done its stuff and improv...