In a challenging healthcare market, demands for both cost control and patient satisfaction are high. But it is possible to reduce financial waste and improve value for patients simultaneously, explains Alliance Health Group's Greg Clay
The proper goal for any healthcare provider is to improve the value of care to the patient, where value is measured in terms of patient outcomes/satisfaction and pounds spent. To accurately manage value therefore, it is necessary for both the costs and the outcomes to be measured at the patient level. But for some, there is a clear and irreconcilable dichotomy between cost containment and patient satisfaction, so to consider both within the context of ‘value' is incongruous. The dichotomy...
Lisa de-Laune brings over 20 years' industry experience, having led risk, internal control, internal audit and change functions
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