Royal London's Ross Jackson explains how 'nudge' helped the insurer develop its annual statements for protection customers.
In July, we launched protection plan statements to our customers. Whilst this in itself is not exactly ground-breaking stuff, as an industry we're notoriously bad at engaging with our customers. So is it any surprise that consumers don't trust us and customers don't always fully understand the products they've taken out? And what about all those valuable additional benefits customers get with their plan that probably went in one ear and out the other when you were making your recommendation...
Employers are 'in danger of having group risk protection policies that are not legislatively compliant' as the state pension age increases, Group Risk Development (GRiD) has warned.
British Friendly has extended its Mutual Benefits programme to members' wider family via two initiatives.
Capita Life & Pensions has launched a direct-to-customer digital protection system.
Ahead of MiFID II