Royal London's Ross Jackson explains how 'nudge' helped the insurer develop its annual statements for protection customers.
In July, we launched protection plan statements to our customers. Whilst this in itself is not exactly ground-breaking stuff, as an industry we're notoriously bad at engaging with our customers. So is it any surprise that consumers don't trust us and customers don't always fully understand the products they've taken out? And what about all those valuable additional benefits customers get with their plan that probably went in one ear and out the other when you were making your recommendation...
Global company based in London and Liverpool opens office in Netherlands
Less than half of family-run firms have a succession plan, research from Legal & General has revealed
Following the success of last year's event, we're once again teaming up with RGAx to present The Big Ideas Competition - our bid to discover the next bright spark of the protection industry
Advisers will give the building society's mortgage customers advice about protection as well as financial planning