OPAL Group's Matt Oldham discusses what advisers need to know about client call recording given the Financial Conduct Authority's recent clarification on the rules.
The FCA has clarified its position on which firms need to routinely record all conversations with their clients. Existing rules already require firms whose business involves executing trading orders for clients or trading on their own account to record all their calls and the FCA had been considering rolling this out to cover all retail financial advisers which are classed as investment firms. Following a consultation on these plans it has now backed away from requiring all advice firms to...
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As private medical demand increases, so do the challenges regarding storing personal data. Paragon's Mitch Cornelia explores how a specialist provider can supply the security needed in light of GDPR
Due to popular demand, venue and date changed to One Birdcage Walk, Westminster, London on 2 May