OPAL Group's Matt Oldham discusses what advisers need to know about client call recording given the Financial Conduct Authority's recent clarification on the rules.
The FCA has clarified its position on which firms need to routinely record all conversations with their clients. Existing rules already require firms whose business involves executing trading orders for clients or trading on their own account to record all their calls and the FCA had been considering rolling this out to cover all retail financial advisers which are classed as investment firms. Following a consultation on these plans it has now backed away from requiring all advice firms to...
With Alex Koslowski in charge
As a result of significant increases in life expectancy, an additional 71,000 care home places will be needed for older adults spend with substantial care needs, according to a study published in The Lancet.
'Lack of transparency'
Debbie Kennedy, Group Head of Protection Proposition Strategy has resigned from Royal London.