OPAL Group's Matt Oldham discusses what advisers need to know about client call recording given the Financial Conduct Authority's recent clarification on the rules.
The FCA has clarified its position on which firms need to routinely record all conversations with their clients. Existing rules already require firms whose business involves executing trading orders for clients or trading on their own account to record all their calls and the FCA had been considering rolling this out to cover all retail financial advisers which are classed as investment firms. Following a consultation on these plans it has now backed away from requiring all advice firms to...
Some 85% of employees are more likely to work for employers offering clearly labelled benefits, research from Canada Life has found.
Wellbeing expert David Price discusses a range of practical ways employers can set about looking after the mental health of their staff during the seasonal period
The Financial Ombudsman Service (FOS) will maintain its current funding model for the next financial year despite recognising it is unsustainable in its current form.
The FCA has confirmed that, while businesses will have to identify certified staff from day one under the Senior Managers & Certification Regime (SM&CR), they will have a year to complete fitness and propriety assessments.