Alan Lakey discusses Financial Ombudsman (FOS) complaints in relation to protection.
A recent trawl through the Financial Ombudsman Service (FOS) complaints database revealed a couple of matters worthy of consideration. The first is an evergreen and an area that I have touched on previously - activity-based claims definitions. These have largely been removed from income protection plans thanks to disruptors such as Chris Hargreaves, who operated the ‘Angry Policyholder' and ‘Scot Provident Says No' websites and used social media to highlight the perils of accepting these definitions....
With Alex Koslowski in charge
As a result of significant increases in life expectancy, an additional 71,000 care home places will be needed for older adults spend with substantial care needs, according to a study published in The Lancet.
'Lack of transparency'
Debbie Kennedy, Group Head of Protection Proposition Strategy has resigned from Royal London.