British Friendly offers perspective on why claims are declined, what affects the decision and enters the debate of why continued publication is so important.
There's been much discussion in the protection industry recently around the value of the publication of claims statistics. In fact, some people wish it had never happened. So, it was good that many people, from advisers, journalists and some of the more forward-thinking insurers, have made it clear that disclosure of how many claims are paid out is absolutely the right thing to do. At the recent LifeSearch awards Tom Baigrie reinforced the importance of transparency around claims. In fact,...
‘Times are changing’
'Be transparent, appropriate and timely'