British Friendly offers perspective on why claims are declined, what affects the decision and enters the debate of why continued publication is so important.
There's been much discussion in the protection industry recently around the value of the publication of claims statistics. In fact, some people wish it had never happened. So, it was good that many people, from advisers, journalists and some of the more forward-thinking insurers, have made it clear that disclosure of how many claims are paid out is absolutely the right thing to do. At the recent LifeSearch awards Tom Baigrie reinforced the importance of transparency around claims. In fact,...
Lisa de-Laune brings over 20 years' industry experience, having led risk, internal control, internal audit and change functions
The equivalent of £1.7m every day
Welcoming Andy Morris as finance director and Shirley Fell as operations director
Two million UK people estimated to have dementia by 2051