Alan Lakey defends the publication of claims statistics and argues that insurers should go much further.
There has been much recent talk concerning the release of claims statistics. The word is that some insurers and reinsurers are looking to end the practice as they believe it causes more harm than good. Such a viewpoint raises numerous questions that touch on transparency, reasonableness and, not least, ethicality. Some years back I heard an ABI spokesman arguing that critical illness claims stats were being used to denigrate the industry and the product. His logic was that rather than...
We caught up with Hayley Grimshaw at COVER Excellence Awards 2018
We caught up with Katya Maclean at this year's Excellence Awards
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'A small number of people lie on their insurance applications'