It's finally here - the official eBook for the 2019 COVER Customer Care Awards is out now, bringing you all the highlights from this year's ceremony
In May, at London's Jumeirah Carlton Tower, we celebrated the best examples of excellent customer service delivered by life, protection and private medical insurance (PMI) providers and third party services. Offering us a chance to decorate the all-too-often overlooked heroes of our industry, awards were given for claims-handling, underwriting, intermediary support - both team and individuals - and Young Insurance Person of the Year (to name just a few). To commemorate the awards we have put...
Headed by Charlie Cousins
Tuesday 12 November
After facing adviser backlash
On 24 & 26 September