CII's Melissa Collett, Johnny Timpson of Scottish Widows and RedArc's Christine Husbands discuss meeting the needs of vulnerable customers with COVER editor
Yesterday, we broadcasted a live webinar entitled ‘Value-added services: meeting the needs of vulnerable customers'. COVER readers who missed out - or want to watch again - can view it here. The discussion was chaired by COVER editor, Adam Saville, and guests included Melissa Collett, professional standards director for Chartered Insurance Institute (CII), Johnny Timpson, financial protection technical & industry affairs manager at Scottish Widows and RedArc managing director Christine Husbands....
Lisa de-Laune brings over 20 years' industry experience, having led risk, internal control, internal audit and change functions
The equivalent of £1.7m every day
Welcoming Andy Morris as finance director and Shirley Fell as operations director
Two million UK people estimated to have dementia by 2051