Fintech solution provider builds solution for advisers and comparison websites
A fully digital platform, which processes all aspects of the customer journey from quotation, acceptance, administration and claim, has been built by OPAL IS for HSBC's new protection proposition.
Created on OPAL IS's PANDORA platform and white labelled to meet HSBC's branding, the system also includes an adviser portal and is integrated with IFA CRMs and comparison websites.
The new digital platform has developed the following bespoke solutions for HSBC:
• An entirely digital customer journey, from initial business capture, to administration including claims notification and settlement.
• A purpose-built IFA life protection portal including the management and payment of IFA commissions.
• A Quick Quote process, which enables IFAs to get a rapid indication of whether their client qualifies for the product without the need for detailed underwriting questioning.
• Application process for qualifying customers within the HSBC quotation portal.
"The OPAL Group has supported HSBC for many years administering a number of high value and complex products, said Eoin Lyons, OPAL Group CEO. "HSBC selected OPAL IS to create the digital customer journey and seamless back office integration to support their re-entry into the protection market and OPAL IS was able to deliver in just four months.
"Our three main drivers in developing software solutions are flexibility, speed and quality of build across range of products and brand types, such as wealth, banking and protection," he added. "The development of PANDORA enhances OPAL IS's ability to deliver client solutions digitally and at pace."
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