Holloway Friendly has paid 97% of claims in Q4 2017 and 96% of claims in 2017 overall after significant changes made to the friendly society's claims payments over the past year.
Changes included the removal of traditional claims forms, the introduction of tele-claims and the implementation of e-signatures. Mike Taylor, chief operating officer of Holloway Friendly said the improved claims service resulted in claim decisions being made within an average of 3.5hrs in October 2017 - a "considerable reduction" from the average 12 days at the beginning of the year. He added: "We want to make sure that we provide our members with an excellent claim journey. Our tele-claims...
Bill broadened to include insurable interest in cohabitants, group schemes and trusts
Thursday 4th October at The Hilton London Bankside
Early conversations about end-of-life care are crucial to ensure individuals living longer can make their own decisions, however right-to-die approaches vary all over the world
Group life, critical illness and income protection business bought from Munich Re