Holloway Friendly has introduced a tele-claims service supported by e-signatures, which has 'dramatically' increased its ability to pay claims quicker.
The friendly society said during trials claimants received claims decisions with an average of four and a half hours from their first contact with Holloway Friendly. The vast majority of claimants received their decisions within one working day during the trial. Claimants can now be assessed over the phone by Holloway Friendly's claims team rather than using a traditional paper based process with wet signatures. Andy Milburn, proposition and marketing director at Holloway Friendly said:...
The critical illness template is broken - so start with the premise that any condition which results in an agreed outcome deserves to be paid
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