Holloway Friendly has introduced a tele-claims service supported by e-signatures, which has 'dramatically' increased its ability to pay claims quicker.
The friendly society said during trials claimants received claims decisions with an average of four and a half hours from their first contact with Holloway Friendly. The vast majority of claimants received their decisions within one working day during the trial. Claimants can now be assessed over the phone by Holloway Friendly's claims team rather than using a traditional paper based process with wet signatures. Andy Milburn, proposition and marketing director at Holloway Friendly said:...
The Financial Ombudsman Service (FOS) will maintain its current funding model for the next financial year despite recognising it is unsustainable in its current form.
The FCA has confirmed that, while businesses will have to identify certified staff from day one under the Senior Managers & Certification Regime (SM&CR), they will have a year to complete fitness and propriety assessments.
Scott Cadger runs through the four most common reasons people give for not taking out critical illness cover - and some suggestions on how advisers can offer reassurance on each in conversations with clients
The Financial Ombudsman Service (FOS) has sought to provide clarity regarding any potential confusion over the products advisers should recommend to clients to cover a decreasing loan or mortgage.