Aviva's group critical illness cover will now be able to access support following a claim due to the extension of a partnership with the RedArc Personal Nurse Adviser service.
RedArc has been supporting Aviva's individual critical illness customers over the last year and the service will be available to group critical illness customers from 1 January 2015.
The service offers customers in claim access to a dedicated personal nurse adviser who can provide practical guidance and emotional support for as long as required.
In addition, the service can arrange a second UK medical opinion for the customers' health condition.
The telephone support service complements mainstream medical treatment and is operated by qualified nurses with experience of supporting individuals through critical illness.
Where appropriate, the personal nurse adviser may also arrange additional help in the form of a specialist nurse home visit, therapy or counselling.
Customers are also able to have a comprehensive, independent assessment of their medical condition through the RedArc service. Arranged by the customer's Personal Nurse Adviser, this is sourced through either the NHS or the UK private medical sector and enables the patient to have a face to face consultation.
Customers can be reassured that the service is independent and completely confidential and no information is shared with Aviva.
Steve Bridger, group risk director at Aviva UK Health, said: "Getting appropriate emotional and practical support when you're diagnosed with a critical illness is just as important as the financial support you get from a protection policy, so we're delighted to extend free access to RedArc's services to our group critical illness customers.£
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