Future Proof shares outcomes from in-depth customer research.
At Future Proof, we recently surveyed our client base to better understand the difference between their perception vs reality. This covered their thoughts on the claims process and how people view insurers when it comes to paying claims. We asked policyholders a series of simple online questions, 941 customers completed the survey, a record number of respondents this year, and we have analysed the results. Here are the highlights: Over half of all respondents believe that less than 90%...
The Financial Ombudsman Service (FOS) will maintain its current funding model for the next financial year despite recognising it is unsustainable in its current form.
The FCA has confirmed that, while businesses will have to identify certified staff from day one under the Senior Managers & Certification Regime (SM&CR), they will have a year to complete fitness and propriety assessments.
Scott Cadger runs through the four most common reasons people give for not taking out critical illness cover - and some suggestions on how advisers can offer reassurance on each in conversations with clients
The Financial Ombudsman Service (FOS) has sought to provide clarity regarding any potential confusion over the products advisers should recommend to clients to cover a decreasing loan or mortgage.