Future Proof shares outcomes from in-depth customer research.
At Future Proof, we recently surveyed our client base to better understand the difference between their perception vs reality. This covered their thoughts on the claims process and how people view insurers when it comes to paying claims. We asked policyholders a series of simple online questions, 941 customers completed the survey, a record number of respondents this year, and we have analysed the results. Here are the highlights: Over half of all respondents believe that less than 90%...
The critical illness template is broken - so start with the premise that any condition which results in an agreed outcome deserves to be paid
Closing keynote address from multi-medal winning Paralympian plus full details of conference programme revealed
Four protection distributors with 60 adviser firms join 'test and learn' process before full market roll-out in six weeks
Gary Burchett, protection director at Scottish Widows, on heart disease and the 35th anniversary of critical illness cover