This is the third in a series of features highlighting key findings from Pacific Life Re's consumer research on consumers' perceptions of protection claims management.
This is the third in a series of pieces on the COVER news site highlighting our key findings from our consumer research on consumers' perceptions of protection claims management. In this feature we will be providing a snapshot of our findings with regards to what consumers perceive to be a 'smoker' vs 'non-smoker'. When is a smoker not a smoker? The question; "Have you smoked tobacco in the last 12 months?" appears simple enough but when you ask what makes someone a "smoker", it seems that...
With Alex Koslowski in charge
As a result of significant increases in life expectancy, an additional 71,000 care home places will be needed for older adults spend with substantial care needs, according to a study published in The Lancet.
'Lack of transparency'
Debbie Kennedy, Group Head of Protection Proposition Strategy has resigned from Royal London.