Here is the story of Mrs K from London, who had to make a claim on the life insurance policy of her partner.
I was advised to take up insurance when we were buying our first property together with my partner.
The mortgage lender required us to secure the payments with the life and critical illness policy. Initially we were offered to take up insurance via the bank, however our friend recommended we speak to Vita.
At that time, I did not know much about the different types of policies available and did not know, which ones would best suit our needs.
"Our personal adviser Philip Roberts was very helpful and explained the advantages and disadvantages of various policy types.
We took life and critical illness cover to cover our mortgage with Friends Life and Income Protection policies with LV=.
I also learnt that it is crucial to write insurance policies in trust as this provides better security for you and your family in case you need to make a claim following death of your partner."
Paul Reed at Vita has provided me with great emotional and practical support throughout the whole process of the claim, which in my case was complicated and long.
I have experienced some difficulties with the insurance company throughout this process, to which he provided me with guidance and always responded to my queries as well as keeping me updated on the claim process.
Vita also took on all communication with third parties so I just had the one focal point for updates.
This included liaising with the insurer, the coroner's office, the GP Surgery and the probate office. This alleviated a huge amount of stress and left the me informed without having to chase anything to ensure the claim was paid.
The claim was successful and the money I received from the insurance have enabled me to secure my and my daughter's future.
Vita said: "This testimonial from Vita shows the importance of having a close relationship with our clients. The customer outcome doesn't stop at point of sale, it should always continue through the life of the policy through to cessation.
"In this instance, the cause of death was such that there was an investigation into the policy holders death, causing added upset on the next of kin which Vita were able to bring some relief to.
"An inquest was also held meaning the summary of cause of death was a long drawn out process. The client had the policy in force for just over a year."
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