A week into the FCA's new 'shopping around' rules, Regency Health's Brian Walters provides a view from the coalface.
Vicki Leslie, Client Relationship Manager at ECIS, discusses the role that a little healthy competition can play to ensure a healthy workforce.
iPipeline's Paul Yates says there are several areas the industry can target in order to boost protection sales.
When the HMRC consultation was launched on 10/08/16 with a closing date of 19/10/16, good and bad things emerged as a result of the industry's focus on this area of work, writes Paul Avis.
Now that the dust has settled after the consultations on the Green Paper and the new single financial guidance body (SFGB) it is time to look forward to how we can make progress towards making the households of the UK resilient in the event of sickness...
What do people value about protection insurance? It may be a basic question but a survey this week brought home the need for us to be creative in how we think about engaging our customers, writes Andrew Wibberley.
British Friendly offers perspective on why claims are declined, what affects the decision and enters the debate of why continued publication is so important.
Adapt to actual customer needs
As companies grow, do they intellectualise the marketing process too much? Do they lose touch with what their customers want from their products and services? Roger Edwards puts the case forward for firms to simplify their marketing strategies with three...
Melissa Collett discusses why there is legal uncertainty in a recent Financial Ombudsman decision on an Aviva life policy complaint.
The virtual doctor will see you now. AXA PPP's Paul Moulton discusses the benefits of virtual GPs.
When the government announced the proposed changes for salary sacrifice in the Autumn Statement last year, it felt like the end of workplace benefits, writes Jeff Fox.
Are The Anderson Principles fit for purpose in the modern age? LifeSearch's Malcolm Robertson sets out the issues in relation to key person cover.
Alan Lakey defends the publication of claims statistics and argues that insurers should go much further.
Old Mutual's Paul Roberts discusses how annual statements are a good reminder for clients of what policies they have.
Richard Walsh discusses the recent changes to Bereavement Benefit and how family income benefit could be a solution.
Amanda Curwood, head of tactical projects at protection intermediary LifeSearch, has been living on statutory sick pay for a week to promote the values of income protection and better understand the realities of life on a strict budget. This is the story...
Royal London's Shelley Walker reflects on Christmas spending and how your clients would be coping at this time if they didn't have regular earnings.
Could Google or Virtual Reality bring out protection solutions? Roger Edwards discusses the future of technology and how disruption could take shape in the protection industry.
For some, 2016 was a year to forget, and among the things that marked it out was the high number of celebrity deaths, writes Steve Berry.
F&TRC's Kirsty Tanner discusses how annual protection statements could work and the standards that insurers should consider adhering to.
Steve Casey asks what underwriting would be like if the protection industry was starting from scratch today.
Are some insurers reneging on the promise to publish claims stats? Tom Conner sets out why the whole industry must be as transparent as possible.
Toni Smith says that brokers would not have to seek out new policies so often for clients if insurers offered long-term customers the same or better deals as new joiners.